Skip Nav | Home | Mobile | Editorial Guidelines | Mission Statement | About Us | Contact | Help | Security | Support Us

World

Sth East Trains defends Ticket office reductions/staff redeploying.

pirate | 20.07.2005 11:48 | Culture | Social Struggles | Technology | London | South Coast | World

Letter received in reply to RMT (rail Union) campaign against proposed changes to station ticket office opening times/staff re-deployment.


(Somehow, I recall that during British Rail days there were enough staff to cover all this anyway- plus a few more, but then such 'slack' actually helped it run relatively better. I think I'd rather have that back, with perhaps a bit less slack than the current set up
I've been stuck in a queue at my local station and elsewhere wanting to buy a ticket, whilst only 50% or less of the windows were operating and people buying all sorts of tickets and wanting advice there and then. Meanwhile I and other people were wanting immediate tickets and the ticket machine was either broken or we didn't have the right change/notes or want to use a credit card at the machine- or wanted a quick query at the office aswell. This can lead to missed trains or having to buy on board (assuming no ticket barriers). )

Note the change from 'customers' to passengers' in the letter and just who are 'stakeholders'?

------------------------------------------------

South Eastern. Customer Services, Admail 3920,London SE1 122

Dear Mr......

Thank you for your response to the proposed changes to ticket office opening hours. Your objection has been recorded as an objection in principal to changes in ticket office opening hours.

We are reviewing ticket office opening hours because patterns of ticket purchases have changed over the last 10 years. South eastern Traind wants its staff to be on hand to help customers when and where they need them, whenever possible. It clearly makes little sense for staff to be occupied in ticket offices at times when few if any, tickets are bought. As well as planning to reduce nearly 100 jobs from our ticket offices we are introducing around 130 new jobs to improve passenger security, station presentation and revenue protection.

New ticket vending machines are currently being installed at many stations across our network. These are capable of issuing a full range of tickets, including weekly season tickets to most UK rail destinations. They also take a full range of credit cards , so passengers will still be able to buy tickets even wneh ticket offices are unstaffed at quiet times of the day.

The proposals are not intended to reduce the service levels to our passengers or cut jobs. We simply want to re-deploy staff to interact with passengers, to offer travel advice, tackle fare evasion, and above all to give passengers the security of having uniformed members of staff on platforms and on trains.

Any changes to ticket office hours will need approval by the Strategic Rail Authority before they are implemented. A formal consultation process is currentlt underway. Posters are at stations asking passengers and stakeholders to make their views and comments known.

We will be amending our proposals in light of the consultation and would welcome any specific comments you have on the proposed changes at your local station.

Your sincerely. Sarah Boundy, Head of Customer Services.

----------------------------------




pirate

Publish

Publish your news

Do you need help with publishing?

/regional publish include --> /regional search include -->

World Topics

Afghanistan
Analysis
Animal Liberation
Anti-Nuclear
Anti-militarism
Anti-racism
Bio-technology
Climate Chaos
Culture
Ecology
Education
Energy Crisis
Fracking
Free Spaces
Gender
Globalisation
Health
History
Indymedia
Iraq
Migration
Ocean Defence
Other Press
Palestine
Policing
Public sector cuts
Repression
Social Struggles
Technology
Terror War
Workers' Movements
Zapatista

Kollektives

Birmingham
Cambridge
Liverpool
London
Oxford
Sheffield
South Coast
Wales
World

Other UK IMCs
Bristol/South West
London
Northern Indymedia
Scotland

Server Appeal Radio Page Video Page Indymedia Cinema Offline Newsheet

secure Encrypted Page

You are viewing this page using an encrypted connection. If you bookmark this page or send its address in an email you might want to use the un-encrypted address of this page.

If you recieved a warning about an untrusted root certificate please install the CAcert root certificate, for more information see the security page.

IMCs


www.indymedia.org

Projects
print
radio
satellite tv
video

Africa

Europe
antwerpen
armenia
athens
austria
barcelona
belarus
belgium
belgrade
brussels
bulgaria
calabria
croatia
cyprus
emilia-romagna
estrecho / madiaq
galiza
germany
grenoble
hungary
ireland
istanbul
italy
la plana
liege
liguria
lille
linksunten
lombardia
madrid
malta
marseille
nantes
napoli
netherlands
northern england
nottingham imc
paris/île-de-france
patras
piemonte
poland
portugal
roma
romania
russia
sardegna
scotland
sverige
switzerland
torun
toscana
ukraine
united kingdom
valencia

Latin America
argentina
bolivia
chiapas
chile
chile sur
cmi brasil
cmi sucre
colombia
ecuador
mexico
peru
puerto rico
qollasuyu
rosario
santiago
tijuana
uruguay
valparaiso
venezuela

Oceania
aotearoa
brisbane
burma
darwin
jakarta
manila
melbourne
perth
qc
sydney

South Asia
india


United States
arizona
arkansas
asheville
atlanta
Austin
binghamton
boston
buffalo
chicago
cleveland
colorado
columbus
dc
hawaii
houston
hudson mohawk
kansas city
la
madison
maine
miami
michigan
milwaukee
minneapolis/st. paul
new hampshire
new jersey
new mexico
new orleans
north carolina
north texas
nyc
oklahoma
philadelphia
pittsburgh
portland
richmond
rochester
rogue valley
saint louis
san diego
san francisco
san francisco bay area
santa barbara
santa cruz, ca
sarasota
seattle
tampa bay
united states
urbana-champaign
vermont
western mass
worcester

West Asia
Armenia
Beirut
Israel
Palestine

Topics
biotech

Process
fbi/legal updates
mailing lists
process & imc docs
tech