this just about sums it all up, email received today.

Hi Dave
I really do appreciate for what you are doing for me. I thank you from deep of my heart even if the result is negative. But i always keep hope and faith.
I am sending a letter to Mr [hidden] with details about what happened to my wife and my three children from detention centre to the airport then on the plaine with ten of the monsters who were accompaniing them untill Algeria.
He should receive my letter by Monday or tuesday with photos of my wife showing her big bruse on the left arm.
I wish a very happy christmas an a wonderful new year for you and for all the family.
I still believe in you and i will never lose hope.
All the best.
Farid