Could be talking to the council, could just be trying to find out how to book a cheap train?
Well GetHuman are trying to build up a database of cheats to get round this. It's already huge in the US, but it's only got about 20 listings here and needs help to find more.
Check out

And just in case there's one person who still doesn't know...BUG ME NOT!
Ever wanted to look at a week-old article in an online newspaper but they force you to "log in"? Why bother spending half a day giving them personal information they've no right to know?
Go to

Chances are they'll share details that'll get in you in right away.