http://housolidarity.wordpress.com/2012/07/25/pay-up-victorstone/

Ruth, Jess and Charlotte recently took up a rented property in Bethnal Green through Victorstone Property Consultants, paying £3,451 as rent and deposit. After they had only just moved into the house, Victorstone fell out with the landlords over the fees they would take, the landlords decided they wanted to get out of the letting, and changed the locks.

Ruth, Jess and Charlotte have managed to get some money back from the landlady, but the landlady had never been transferred the full amount, because Victorstone had subtracted their fee. Victorstone initially tried to mislead Ruth, Jess and Charlotte, implying that all the money had been transferred to the landlady. In fact they intend to keep c.£1200 of their money for a completely failed deal. They now are trying to take no responsibility for the situation.

We demand simply that Victorstone give Ruth, Jess and Charlotte back their money and pursue whatever dispute they have with the owners of the property. At no point has Victorstone, or the landlords implied Ruth, Jess and Charlotte have done anything wrong, yet Victorstone are holding more than £1200 of their money, which they need to get a new house.

Ruth, Jess and Charlotte were dealt with by Victorstone's Shoreditch branch:

53 Hanbury Street
London E1 5JP
t: 020 7426 5411
f: 020 7377 6750
e: shoreditch@victorstone.co.uk