according to an interview with the mother of alfie meadows on itn, the chelsea and westminster hospital agreed to turn away injured protestors and reserve hospital facilities for police last thursday.

middlesex university philosophy student alfie meadows was apparently struck on the head by a police baton at the protests last thursday and suffered a serious injury and internal bleeding on the brain resulting in a life-threatening stroke.

in an interview with itn which can be seen on youtube, his mother describes how they were lucky enough to find an ambulance, but that when they arrived at the hospital, with alfie's condition seriously deteriorating, they were told that the hospital had made an arrangement with the police that only police would be treated there.

it was only because the ambulance driver, recognising the seriousness of alfie's injury, became so angry and insisted that the hospital treat him, that the hospital agreed to make an exception to the agreed policy and this potentially saved alfie's life.

the chelsea and westminster hospital website invites complaints as follows:

"If at any time we do not meet the standard you expect we would like to hear about it. If you are concerned about anything that has happened you may wish to make a complaint or to suggest an improvement."

if you would like to complain to the hospital about their policy that day, and ask them on what medical basis the policy was made, and in what way it might relate to the hippocrattic oath, you can contact them on complaints.team@chelwest.nhs.uk

their website is very helpful about the procedure as follows:

"When we receive a complaint, we will acknowledge this within 3 working days. A senior manager will then investigate your complaint and they may contact you to discuss your concerns further and agree with you how we will look into, and resolve, the problems you have raised with us. This could be via a letter, verbal explanation or a meeting, if you prefer. Our aim is to work with you until you are satisfied that we have answered your complaint fully and honestly.
Before you make a complaint, it is important to think about what you want to happen as a result of your complaint and to make this clear at the beginning.
For example, you may want:
    •    An apology
    •    Someone to explain what has happened
    •    Some changes or improvements to be made
    •    To make sure people recognise their mistakes
    •    To make sure the same thing does not happen again"
    •   
"We will always do our best to give you a full reply as quickly as possible. You should receive a written response from the Trust within 25 working days (unless you have agreed to extend this time limit). However, it may take us longer to investigate your complaint fully. If for any reason we cannot respond to you in full within 25 working days, we will keep you fully informed."

if you are still dissatisfied:

"If you then remain dissatisfied with the response you have received from the hospital, you may wish to request a review of your complaint by the Health Service Ombudsman—further details can be obtained at www.ombudsman.org.uk.
The Ombudsman can be contacted on 0345 015 4033 or email phso.enquiries@ombudsman.org.uk.
You can write to:
The Parliamentary and Health Service Ombudsman?Millbank Tower?Millbank London?SWIP 4QP"