The controversial report, by Hardmoor Associates, is based on one-to-one and group interviews with council workers. It reveals massive problems within Nottingham City Council, problems which are being hidden behind a huge (and very expensive) feel-good advertising campaign.

Nottingham residents are used to the slogans 'We're on your side!' and 'Cleaner, safer, ambitious.' But quotes from the report, marked 'Strictly private and confidential', reveal a very different picture:

"Where's the visibility of senior managers in the council and in the community?"

"We don't actually change, just talk about it."

"Complaints are not taken seriously, they're not logged or recorded, we're not a listening organisation."

"Project management support is bloody awful."

"... creativity is stifled, you get into trouble for coming up with ideas, a real silo mentality."

"A total lack of understanding of who the customer is."

and "... insummountable barriers to getting rid of poor performers."

The link to the download - and videos and news about the City Council's various environmental failings - are at  http://nottinghamcity.blogspot.com/