Business Process Outsourcing (BPO) = Greed & Ignorance = Disruption Theory

Standardisation was the beginning but in actual fact the "conspiracy" is a little more perverse. Most organisations today don't want a Customer to be an individual. They are prepared to loose those Customers who do not fit into their cookie cutter because they make more money. If you read the article on Disruption you'll see that providing low cost solutions of comparatively little utility for the 75-85% of the population for whom it works is preferable to any other model (80:20 rule?). There is no longer such a thing as Customer Loyalty. There is no such thing as supplier/provider value in the long term because of the preceding. AT&T has a confusing and deliberately frustrating VRU so that Customers with problems go somewhere else. The cost of keeping a Customer has far outgrown the cost of getting a new one in this commoditised world (true for most but not all industries). The losers in this model are those Customers with special/unique/distinct needs because actually no-one wants them because margins on their business is low and demand for service(s) is high better to stick with mediocrity where relatively unskilled workers can service successfully 90% of the Customers. Why train everyone to a higher level to deal with the 10% who have problems..... better to let them go somewhere else and create a Human Resource headache for some other organisation.

If you believe our creative intelligence distinguishes us from animals and helps us through life, then analyse this message, copy it in its entirety, and send it to your friends and family most likely to respect the human need for purpose and freedom of choice. Openly discuss the concepts when you meet. Raise awareness in governments and employers. If they don’t respect our fundamental human rights, then vote with your feet!

Through & through, the independent non conformist governments have taken hard knocks and can still come through with a smile. That of course is reflected at the individual level - the individual is the organisation. It's a creative government that listens to their people, typically represented by resilience, a “dare to be different” attitude on what they “feel” is right. They respect the maturity and intelligence of the population and therefore do not actively seek confirmation on the world stage. Their belief is that if all countries were intelligent, there would not be the surmountable problems in our world today. These governments naturally see the creative spirit and fierce independence of their people as the future asset of the country. They understand that if the diversity of creativity is nurtured, developed and captured to continuously improve and innovate, the rewards will be astounding. Like the person, the leader must look inwardly to discover ones strengths. Once acknowledged, the people, like awareness lead the way. In respecting such intelligence, the government like the population, is somehow mistrustful of “Standardisation and Globalisation” in reversing the independent spirit.

A Scenario to distinguish non conformist Governments:

"Does an Administration who rules by control, profit from stress and fear"

Typically no, the intelligent government will recognise the absurdity in the small mindedness. A healthy, happy, positive population reduces stress related illnesses (a good proportion of illness including cancer) substantially and allows independent mature choice to freely vote on the success of their administration. They recognise that our mind is our body, stress and fear will be expressed through illness or another abnormal form. Intelligence needs to be respected, stimulated for purpose and appropriately rewarded to realise ones value in the community. It’s the Accountants who are leading the ignorant “drive for efficiency” or Globalisation of our economies and who are responsible for the simple minded conversion of our populations from Individuals to Conformists - for profit. Understand that a shutdown of the creative mind is effectively cleansing the mind of its ability to experience happiness. The creative mind is responsible for Humour, Inspiration and is a strong determinant in helping us to UNDERSTAND. We see the cleansing represented in the community as “stress” and negative attitudes that can be responsible for suicides and killings.

ACCOUNTANTS SHOULD NOT MANIPULATE OUR HR DEPARTMENTS OR HEALTH SYSTEMS - Read the Attached Article on "Disruptive Change in Health Care", HBR